Balance Trainer Privacy Policy

Effective October 9, 2026

Drawdown Brands LLC operates Balance Trainer: Stop Falls, referred to as Balance or the Service. This policy explains what information the app handles and the choices available to you. Balance provides educational exercise guides, starting plans and a local practice journal. Balance Pro offers paid subscriptions through the Apple App Store and Google Play. A Balance sign-in account is optional; a valid subscription can be used without one.

Information Collection and Use

We use information to provide account access, deliver videos when you request them, respond to support requests, and protect the Service. Onboarding uses a goal, support preference and a general flag indicating whether professional guidance is needed. Optional post-session feedback records how the practice felt. Detailed safety answers and the guidance-needed flag stay on your device. The product analytics described below include selected onboarding preferences and optional session difficulty ratings. We do not collect medical records or health sensor data. The app does not connect to Apple Health or Health Connect.

Personal Data

If you choose to sign in, Google Firebase Authentication processes your email address, account identifier and authentication credentials or tokens. Google or Apple may also supply a name or profile image URL. Apple may provide a private relay address. Firebase handles email passwords; Balance does not receive your Google or Apple password. Authentication also involves technical information such as IP addresses, app identifiers, device platform details and security logs.

Subscriptions

For Balance Pro, the Apple App Store or Google Play handles payments and RevenueCat validates purchases, restores access and tracks subscription status. RevenueCat processes purchase history, store purchase receipts and tokens, a generated app user identifier, and technical information such as device type and operating system. When you sign in, we associate subscription access with your Firebase account identifier. We do not send RevenueCat your exercise answers, practice history or email address. For advertising measurement, RevenueCat receives available device identifiers and a Meta anonymous identifier as described below. We use subscription records for app functionality and subscription analytics. We do not receive your payment-card details.

Manage or cancel your subscription in your App Store or Google Play subscription settings. Deleting your Balance account does not cancel a store subscription. Providers may retain transaction records for fraud prevention and legal obligations. RevenueCat's privacy policy is available at https://www.revenuecat.com/privacy.

Local Practice Data

Your onboarding preferences, guidance confirmation, selected plan, session records, locally saved feedback, saved routines and their exercise timings, saved exercise identifiers, recently opened resource identifiers, self-reported practice dates and safety checklist choices stay on your device. Individual safety-question selections are not retained; only a general guidance-needed flag is saved. The complete journal is not uploaded to Firebase and does not sync with your account. Limited activity events and selected preferences are sent to Mixpanel as described below. The app does not interpret these records as a health assessment or proof of improvement. Device backup services may include local data according to your device settings.

Video Playback and Usage Data

The app loads YouTube only when you choose to load a video. YouTube and Google may process your IP address, approximate location inferred from that address, device and browser information, identifiers, playback interactions, advertising information and diagnostics. They may use cookies or similar technologies for service delivery, security, advertising and measurement under their own policies.

Balance uses YouTube's privacy-enhanced embedded player. YouTube states that views in this mode do not personalize your YouTube browsing experience or advertising outside the app, and that ads served in this mode are non-personalized. This does not mean that no data is processed. We do not send your Firebase account details or local practice records to the player. Written guides and local tools remain available without video playback.

Optional Voice Input

If you tap the microphone to describe a balance goal, the app requests microphone and speech recognition access. Your device or browser's speech recognition service converts your words to text and may process audio on its provider's servers. Balance does not record or retain microphone audio. The transcript is held temporarily on the plan screen and is discarded when you leave it. Routine matching runs in the app without an AI backend. A routine you choose to save stays on your device. You can type a goal without using the microphone, and you can revoke microphone or speech permission in device settings.

Spoken Cues and Illustrations

The exercise player is silent. Exercise illustrations were generated with AI during development and are bundled with the app. There is no runtime AI service and no user data is sent to an AI provider.

Use of Data

Account information supports sign-in, password recovery and account security. Information you send to our support address is used to respond to your request. Local records help you return to resources and review your own practice. We do not sell personal information or operate a separate advertising network. We use Meta's SDK to measure advertising for Balance as described below. Embedded YouTube videos may show ads.

Product Analytics

We use Mixpanel to understand how people use Balance and improve the experience. Events include screens viewed, selected onboarding age range, goals and movement preferences, plan choices, exercise and video interactions, saved practices, session duration and optional difficulty ratings, sign-in outcomes, and subscription checkout and restore outcomes. We use a randomly generated installation identifier rather than sending your Firebase account identifier, email or name to Mixpanel. Mixpanel also processes technical device and app information and country or region inferred from your IP address. Mixpanel does not receive an advertising identifier from Balance. We do not request precise location or record your screen. General product analytics exclude text you type, except feedback you deliberately submit through the feedback form as described below.

Safety-question answers, guidance-needed flags, symptom reports, passwords, raw search text and free-text notes are excluded from these events. Product events are not medical assessments or proof of improvement. RevenueCat receives the Mixpanel installation identifier to connect subscription events with app usage. A copy of selected preference and activity information is therefore processed by Mixpanel even though your complete practice journal remains local. Clearing local records does not automatically delete events already sent to Mixpanel; contact us for help with a data request. Mixpanel's privacy policy is available at https://mixpanel.com/legal/privacy-policy/.

Feedback and the Ideas Board

Feedback forms are optional. If you tap Finish with a selected response or written comment, we send the response, complete comment, question, routine or exercise identifiers, and session number to Mixpanel for product improvement. Feedback can be queued on your device while offline and delivered later. Leaving every field blank records that you skipped feedback. Please do not include names, contact details or sensitive health information. Written goals, routine notes, safety answers and symptom reports are not sent through feedback analytics.

The feedback board lets you submit ideas and vote without signing into a Balance account. Firebase Authentication creates a separate anonymous board identity, and Cloud Firestore stores ideas, vote records, moderation status and reports. Our board database is hosted in the European Union; Firebase authentication and other provider processing can take place elsewhere. Titles and descriptions are public after review. Your email and account name are not displayed. Votes are associated with the board identity to prevent duplicate voting from that identity. Reports are private to the team, and hidden-author preferences stay on your device.

You can remove a pending or published idea using its menu, undo your vote, report an idea, or hide ideas from an author. Removing an idea clears its title and description and removes it from public view. Ideas and votes are separate from your sign-in account and remain after clearing local practice data or deleting that sign-in account. Contact us for help removing remaining board records, quoting the idea title or link rather than sending sensitive information. We use bounded board activity events in Mixpanel, such as submission, vote and filter actions, but do not send idea titles, descriptions or report text to Mixpanel or Meta.

Advertising Measurement

We use Meta App Events to measure which ads bring people to Balance. The app sends app activation and subscription checkout events, including the store-provided amount and currency, together with technical app and device information and available advertising identifiers. RevenueCat links a Meta anonymous identifier and available device identifiers to subscription records and sends trial starts, initial paid subscriptions, trial conversions and renewals to Meta through its Conversions API. This can include subscription amounts, currencies, product identifiers, timestamps and technical matching data such as a hashed RevenueCat app user identifier, IP addresses and device identifiers. Meta may infer an approximate location from your IP address for advertising measurement. RevenueCat owns these subscription events so the app does not report them a second time.

On iOS, we request App Tracking Transparency permission on the second onboarding screen, after you tap Get started on the welcome screen. Your choice controls advertiser tracking and access to Apple’s advertising identifier (IDFA). If you decline or restrict tracking, IDFA collection stays disabled. Limited app activation, checkout and subscription events can still be sent to Meta with advertiser tracking marked as disabled, using the Meta SDK’s generated identifier and the technical measurement data described above. Declining does not prevent app access or purchases. On Android, advertising identifier availability follows your device's advertising settings. You can change these choices in device settings. We do not send Meta your onboarding answers, safety or health information, exercise activity, practice history, typed goals, voice recordings, name or email. Meta processes measurement information under its privacy policy at https://www.facebook.com/privacy/policy/.

Transfer of Data

Our service providers may process information outside your country, including in the United States. Provider transfer arrangements and applicable legal protections govern those transfers. We use HTTPS for service connections and limit data processing to the functions described in this policy.

Disclosure of Data

Firebase processes account information and feedback board content for us. Mixpanel processes the product analytics described above for us. RevenueCat and Meta process the subscription and advertising measurement information described above. Google, Apple and YouTube process information when you use their services, subject to their policies. We may disclose information when required by law, to address fraud or security incidents, or to protect legal rights and the safety of users. We do not share your local exercise history with advertisers.

Security and Retention

We use Firebase authentication controls and encrypted service connections. No system can guarantee absolute security. Your authentication account remains until you delete it or request deletion. Local records remain until you clear them or remove the app's data, subject to device backups. Providers may retain limited records for security, fraud prevention or legal obligations under their retention policies. Information already processed by YouTube, Google or Apple remains subject to their account controls and policies.

Service Providers

Google Firebase and Google Sign-In provide account authentication. Firebase also provides anonymous board identity and shared storage for the ideas board. YouTube provides requested embedded videos and associated processing. Their privacy policy is available at https://policies.google.com/privacy and YouTube's terms at https://www.youtube.com/t/terms. Sign in with Apple is subject to Apple's privacy policy at https://www.apple.com/legal/privacy/.

Links to Other Sites

Opening a source, support email, or external video takes you to another service. Its privacy practices apply there. Balance does not control those services or claim a partnership with the authors of linked exercise resources.

Your Data Rights and Account Deletion

To delete your Balance account, open Your account in the app, sign in, and choose Delete my account. Confirm your identity when requested. This deletes your Balance authentication account and clears local Balance records on that device. It does not delete your Google or Apple account, records on other devices, or information processed by YouTube. You can also clear local data through About and your data, then Clear my local data.

To request account deletion outside the app, email support@balancetrainerapp.com with the subject Balance account deletion and your sign-in email. We may ask you to verify account ownership. Do not send a password. You can also contact us about access, correction, deletion or other rights available under your local law. Where applicable, you may complain to your local data protection authority.

Children and Changes to This Policy

Balance is intended for adults and is not directed to children under 16. We do not knowingly solicit children's personal information. Contact us if you believe a child has supplied account information. We will update this policy when our practices change, revise the effective date, and provide an in-app notice for material changes where required.

Contact Us

For support, privacy questions or deletion requests, contact Jocelyn Joyce at Drawdown Brands LLC: support@balancetrainerapp.com. Phone: +1 615 988 4264.